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When customer experience (CX) and eCommerce run in silos, customers and agents both lose. We integrate CX platforms with B2B customer portals and order management so orders, support tickets, and fulfillment status are visible in one place—reducing handoffs, improving first-contact resolution, and giving B2B buyers a single, consistent experience.
CX platform and B2B portal integration
Unified view of orders, support, and fulfillment
Fewer handoffs; better first-contact resolution
Single experience for B2B buyers and agents
Customer Experience + Commerce Integration
Unify commerce and support for Best-in-Class Customer Experience
In many B2B organizations, the experience breaks at the handoff: commerce shows one thing, order management says another, and support has to chase updates across tools. Customers get stuck, tickets pile up, and simple questions like “Where’s my order?” turn into long email threads.
In many B2B organizations, the experience breaks at the handoff: commerce shows one thing, order management says another, and support has to chase updates across tools. Customers get stuck, tickets pile up, and simple questions like “Where’s my order?” turn into long email threads.
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60% Efficiency Boost
Generative AI
E-Commerce
Integration
Revolutionizing Business Buying with a Smarter Marketplace
P5 Marketplace streamlined B2B buying operations with advanced AI tools, multi-store capabilities, and seamless integration with external systems, enabling faster transactions and enhanced vendor efficiency
40% Efficiency Achieved
E-Commerce
Generative AI
Learning
Next-Generation Cross-Platform Learning App For Mockcertified
Delivered a seamless cross-platform application, enabling effortless access to quizzes and enhancing user experience with voice commands.
30% Bounce Rate Reduction
E-Commerce
Shopify
Shopify-Powered eCommerce Revamp for Battery & Power Tools Brand
We delivered a full Shopify theme migration, modern UI/UX, and an SEO-first content strategy that transformed performance across all key metrics.
40% Faster Processing Time
E-Commerce
Insurance
Vendor Management System Modernization: From Legacy to Future-Proof
Modernized a legacy system, introducing scalable architecture, automated processes, and centralized data access to streamline operations and ensure accuracy.
