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A global enterprise in the employee engagement sector sought to modernize its rewards platform to meet rising expectations for scalability, customization, and reliability. Despite strong adoption, the system faced challenges in managing complex voucher workflows, integrating diverse suppliers, and sustaining performance under high transaction volumes.
45 %
System performance boost
2 x
Faster catalog management
30 %
Lower maintenance overhead
99.9 %
Uptime on Azure Cloud
Tackling Modern Demands in Employee Engagement
A leading enterprise in the employee engagement space faced mounting challenges with their rewards platform. While the system had strong adoption, it struggled to keep pace with modern demands:
The organization recognized that customization and extensibility were critical. They required deep Virto Commerce expertise to tailor the platform, extend its capabilities, and ensure it could scale reliably without compromising user experience.
The platform hosted thousands of vouchers and suppliers, demanding a more efficient and scalable catalog system.
With clients across countries, Xoxoday needed a flexible architecture that seamlessly supported global transactions.
The existing setup lacked flexibility for clients to tailor APIs and user interfaces to their specific reward programs.
Managing hybrid deployments (on-prem and cloud) while maintaining enterprise-grade security was a critical requirement.
Unlocking potential for a Next-Generation Rewards Framework
To meet these demands, we deployed a team of expert Virto Commerce resources who worked closely with the client’s stakeholders to stabilize and evolve the platform. Key contributions included:
Leveraged Virto Commerce’s modular architecture to align the rewards system with unique business requirements, including voucher workflows and supplier integrations.
Built flexible APIs and innovation‑driven modules to support points‑based rewards and dynamic catalogs, enabling future growth.
Optimized the backend infrastructure to handle high‑volume transactions, ensuring resilience and performance under peak loads.
Applied targeted fixes and architectural improvements that eliminated downtime risks and improved onboarding speed.
The engagement reshaped the rewards platform into a foundation of stability and growth. What had once been a system under strain became a reliable, scalable engine for employee engagement.
The platform now runs with confidence, eliminating downtime concerns and ensuring organizations can trust it during their most critical moments.
With Virto Commerce customization and extensibility, the system adapts effortlessly to new geographies, suppliers, and program designs.
Employees encounter a smoother, more intuitive rewards journey, while administrators benefit from simplified management and greater flexibility.
By embedding expert Virto Commerce resources, the client gained not just a solution for today, but a platform prepared to evolve with tomorrow’s demands.
.Net
Virto Commerce
Azure
