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MDS Forklift, a leading B2B supplier of forklift parts and heavy machinery components, set out to digitize its massive offline business and optimize post-sales service operations. To complement its next-generation eCommerce platform, Reveation Labs partnered with MDS Forklift to build the MDS Field Management App (FSM) — a mobile-first solution that brings real-time visibility, accountability, and efficiency to its nationwide field service operations.
2.5x
Faster job scheduling
90%
Less Manual Coordination
100%
Data Accuracy
35%
Better Field Efficiency
Challenges in Managing a Nationwide Field Workforce
MDS Forklift’s field engineers and service crews required a streamlined, connected workflow to manage on-site service tasks, track job progress, and record accurate work hours. Existing tools were manual, siloed, and prone to delays.
Dispatchers relied on spreadsheets and phone calls, causing inconsistent scheduling and missed updates.
Paper-based logs led to payroll inaccuracies and incomplete service documentation.
Supervisors couldn’t track live job status or technician performance in the field.
Frequent low-connectivity zones caused synchronization issues and data loss.
Previously, we had spent over $150,000 on another company, only to receive a worthless solution. Reveation Labs, on the other hand, delivered a flawless solution for a fraction of the cost. They not only fixed the errors of the previous company but also hit all targets ten times faster, identified and patched vulnerabilities, and met every new security scrutiny imposed due to the prior company's failures without a single misstep.
Director, Business Development
MDS Field Management App — Built by Reveation Labs
Reveation Labs architected a mobile-first FSM application that unified job scheduling, task tracking, and time management under one intuitive interface. The app delivers secure, role-based experiences optimized for field engineers, supervisors, and administrators alike.
Dynamic dashboards for engineers, leads, and supervisors ensure visibility and data relevance at every level.
Engineers can start, pause, resume, and clock out jobs with built-in break tracking and return confirmations.
Each service order includes customer details, visit history, photo capture, document uploads, and receipt submissions.
Offline-first architecture enables job updates and record entries without connectivity, syncing data automatically when back online.
From online transactions to offline service excellence
Reveation Labs helped MDS Forklift bridge the final gap in its digital ecosystem — from online transactions to offline service excellence. The FSM app not only enhanced operational control but also positioned MDS as a digitally mature, customer-centric enterprise in the industrial supply space.
Real-time tracking of job assignments and field performance.
Automated sync of job data and time logs into backend systems.
Improved SLA adherence and service response times.
Scalable foundation for new roles, regions, and service models.
Amazon Web Service
NodeJS
Mongo DB
