When New Benefits, a pioneer in non-insurance benefits, was blindsided by the sudden discontinuation of OpenSync, it jeopardized their entire billing synchronization process. Their dependency on this tool for syncing billing data with QuickBooks became a critical vulnerability—especially with the urgent mandate to upgrade to QuickBooks 2022. With no commercial replacement available, they needed a custom-built lifeline—and fast. That’s when we stepped in with Alt OpenSync.
Critical Integration Failure Post OpenSync Discontinuation
New Benefits experienced a complete disruption in its financial data synchronization when OpenSync—developed by Synergration—was abruptly discontinued without prior notice. This unexpected shutdown rendered the existing integration with QuickBooks inoperative, directly impacting billing and accounting workflows that relied on real-time data syncing.
Compounding the issue was the requirement to upgrade to QuickBooks 2022, which lacked support from the now-defunct OpenSync tool. The upgrade was non-negotiable due to regulatory and operational mandates, yet no off-the-shelf alternatives offered the same schema compatibility or functional alignment, threatening business continuity.
The absence of a viable replacement introduced significant risk to financial data accuracy, timely invoicing, and reporting. Manual workarounds would have led to inefficiencies, potential errors, and increased overhead. Without a purpose-built integration, New Benefits faced potential system instability and compliance challenges.
Designed from the ground up but mirroring OpenSync’s original architecture, our solution gave New Benefits the comfort of familiarity with the power of innovation.
We delivered a robust, .NET-based engine that not only replicated OpenSync but enhanced it. The tool featured a user-friendly GUI for easy control, even by non-technical staff. Smart crash detection and partial automation gave the system resilience and efficiency, reducing dependency on manual oversight.
Built with the same schema as OpenSync, ensuring smooth integration with existing systems.
A clean and intuitive UI lets any staff manage synchronization confidently.
Auto-detects failures and resumes where it left off—reducing data loss risks.
Scalable and maintainable, ready for future enhancements and software changes.
Efficiency Unlocked
What started as a potential financial catastrophe turned into a digital transformation story. New Benefits didn’t just recover their sync functionality—they gained a faster, smarter, and more reliable system. With Alt OpenSync, they’re better equipped for today and ready for tomorrow.
Maintained business continuity without software overhauls
Improved operational efficiency and accuracy
Equipped with a custom-built, scalable solution
Significantly fewer sync errors meant more accurate reporting and timely invoicing
QuickBooks
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